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Scandic Hotels TV App

My Role: Prototyping, UI Design, Build a maintained design system, Art Direction

Platform: TV

Production Year: 2018-2019

Results: Create TV for the Hotel experience and the home streamline experience

Scope

Besides the obvious playing channels on TV after investigations and research with users and hotels owners, we come to the founding that is much more and there are even more important things than watching TV.

Hotels experience

Someone has done it for your treatment. Once you are checked in TV is turned on (after a couple of minutes for energy savings) and till you are opened room door TV is ready for you.

Setting the Mood

We came up with the themes dark and light to save your eyes and themes can be switched manually but by default, they work based on time interval. Light during the day and Dark from evening till morning.

Alerts

If you are in a hotel room there should be a mass alert if something important happens in the hotel. We found that there are three types of alerts:

You need to stay in room as something happened in hotel and for your safety you should not leave the room. As something is happening in hallways
Something happened in hotel and you need to get out of hotel as soon as possible.
Something happened in hotel but keep calm and you don't need to do anything about it.

Conditions:

If your tv is turned of it will turn on automatically to inform you about the status as it's important for your safety to see it. Also there should be alarm sounds as well in case you are sleeping.
If you are watching tv, it should be overwritten and you should see alarm message.

Cast

Product is all about shaping it to users' needs to get seamless usage. Many users already had streaming apps such as Netflix, Viaplay, Disney, but not many knew how to cast on our system. After users started reporting failing to connect we created a cast page with instructions on how to connect with iOS and Android Phones.

Allowing users to use their own streaming app reduced our costs of rending channels.

Purchase System

Paying something from the phone or computer is easy nowadays, but for paying on we need to take a step back and rethink it. It was so obvious. Once you are checking out we can put it on your room bill.

We had free and premium channels. If you want to watch premium ones you get a popup to let you know that we will add you to your room bill and you need to type 4 digits security code so your kids do it for you by accident.

News and Info about hotel

Instead of printing and posting brochures on your table we wanted to make it more eco friendly and we included:

Hotel restaurant info with easy to check working hours as most searched term
Hotel news
Activities around hotel

All this was done with zero print paper waste.

Alarm

Yes everyone has it on their phone. This can be useful for group travelings, children's excursions and of course you forgot your charger at home and want to save some battery.